Last updated: August 2026
This Privacy Policy explains how NTAG GENERAL TRADING L.L.C (the “Company”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit this Website or communicate with us through its forms and contact channels.
We are committed to handling personal data responsibly and in accordance with applicable data protection legislation of the United Arab Emirates.
1. Information We Collect
Depending on how you interact with the Website, we may collect the following information:
Information provided by you
When you submit a Request a Quote, contact us or otherwise communicate with the Company, we may collect:
- full name;
- company name;
- business contact details;
- email address;
- telephone number;
- cargo or shipment information;
- origin and destination information;
- logistics requirements;
- information contained in your message or request;
- any other information you choose to provide.
Technical information
When you use the Website, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- date and time of access;
- referring website or source;
- Website usage and interaction data;
- cookie and similar technology data, where applicable.
2. How We Use Personal Information
We may use personal information to:
- receive and process commercial inquiries;
- prepare quotations and logistics proposals;
- respond to questions and requests;
- contact Users regarding submitted inquiries;
- evaluate cargo and transportation requirements;
- communicate regarding potential or existing business relationships;
- provide and improve our services;
- maintain and improve Website functionality;
- analyse Website performance and usage;
- protect the security of the Website and our systems;
- comply with applicable legal and regulatory requirements;
- establish, exercise or defend legal rights.
We do not use personal information for purposes incompatible with those for which it was collected unless permitted by applicable law.
3. Legal Basis for Processing
Where required by applicable law, personal information may be processed on one or more of the following grounds:
- your consent;
- taking steps at your request before entering into a contract;
- performance of contractual obligations;
- compliance with applicable legal obligations;
- protection of legitimate interests of the Company or third parties, where permitted by law;
- establishment, exercise or defence of legal claims;
- other grounds permitted under applicable law.
Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements.
4. How We Share Information
We may share personal information where reasonably necessary with:
- employees and authorised representatives of the Company;
- affiliated companies;
- logistics and freight partners;
- shipping lines and carriers;
- ports and terminal operators;
- freight forwarders;
- customs and other professional service providers;
- IT, hosting and Website service providers;
- analytics and technical service providers;
- legal, financial and compliance advisers;
- governmental, regulatory or law-enforcement authorities where required by law.
We do not disclose personal information to third parties for unrelated purposes without an appropriate legal basis.
5. International Data Transfers
Due to the international nature of commodity trading and logistics services, personal information may be processed or transferred to countries outside the United Arab Emirates.
Such transfers may be necessary for managing international transportation, communicating with logistics partners, processing commercial inquiries or operating the Website and related systems.
Where required by applicable law, the Company will take appropriate measures to protect personal information transferred internationally.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- responding to inquiries;
- maintaining business records;
- managing existing or potential commercial relationships;
- complying with legal and regulatory obligations;
- resolving disputes;
- protecting legitimate business interests.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
7. Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure;
- destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. Cookies and Similar Technologies
The Website may use cookies and similar technologies to ensure proper Website operation, understand how visitors use the Website and improve functionality and performance.
Cookies may include:
- essential cookies required for Website functionality;
- analytics cookies;
- performance cookies;
- preference cookies.
Users may control or disable cookies through their browser settings. Disabling certain cookies may affect Website functionality.
Where required by applicable law, non-essential cookies will be used subject to the User’s consent.
9. Third-Party Links
The Website may contain links to third-party websites and services, including LinkedIn, WhatsApp or other external platforms.
When you access a third-party service, your personal information may be processed according to that third party’s own privacy policy.
We are not responsible for the privacy practices of third-party websites or services.
10. Your Rights
Subject to applicable data protection laws, you may have the right to:
- request information about the processing of your personal data;
- request access to your personal data;
- request correction or updating of inaccurate information;
- request deletion of personal data where legally permitted;
- request restriction or cessation of certain processing;
- object to certain types of processing;
- withdraw consent where processing is based on consent;
- request transfer of your personal data where applicable;
- submit a complaint to the relevant data protection authority.
Certain rights may be subject to statutory exceptions or requirements.
11. Marketing Communications
We may send business or marketing communications where permitted by applicable law.
Where consent is required, such communications will only be sent with the appropriate consent.
You may request to stop receiving marketing communications at any time by contacting us using the details below or by using an unsubscribe option where available.
12. Children's Privacy
The Website and the Company’s services are intended for business and professional users and are not directed at children.
We do not knowingly collect personal information from children through the Website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, Website functionality or applicable legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
14. Contact Us
For questions, requests or concerns regarding this Privacy Policy or the processing of personal information, please contact:
NTAG GENERAL TRADING L.L.C
Registered address: Damac Executive Heights, 1204, 12th floor, Dubai, United Arab Emirates
P.O. Box: 55349 - Dubai
Email: info@ntagtrading.ae
Telephone: +971 58 687 6858